Frequently Asked Questions
You will find answers here to the questions most often asked on Tanukiclub.com
As an initial measure, you can change your password. You can also contact Customer Care and set out your case (in as much detail as possible: dates, actions performed by the potential hacker, etc) so that we can help you and re-establish your account.
The studio that created this portal and the games it contains. You can see some of their work on their website: www.lestanukis.com.
Secure payment services are provided by our partner, Rentabiliweb, a specialist in the field. On Tanukiclub.com your account is also secure: we keep a trace of all transactions performed on the portal (buying and spending of Nukiz), and you can also monitor them in your account.
We have set up a range of payment options through the services of our partner Rentabiliweb: credit cards, Paypal, SMS, telephone (Audiotel) and Neosurf.
Yes, and NO. Yes, because we want our games to provide a great experience, with nice game design, nice graphic design, nice sound design… No because for each game, there is a way to play for free. In Mega Champions, for example, we give you 3 games each day... This way, we hope that you will love our games and get some Nukiz! (^^)
Yes, of course. This portal is secured to provide you with an optimal browsing and user experience.
No. The Nukiz in an account cannot be accessed from another account. All transactions are, in any event, referenced and posted in your account.
The Nuki (plural Nukiz) is the portal’s virtual currency, used for buying products and services on Tanukiclub.com. Every Tanuki Passport account has a number of Nukiz associated with it. You can top up your account with Nukiz on the "Buy Nukiz " page.
In your personal space ("My Page") you will find a tab called "Buy Nukiz". Here, you can buy Nukiz using various methods of payment, and obtain codes. You then enter these codes on the small form provided on the "Buy Nukiz" page. If the code is valid, the Nukiz are credited directly to your account.
Lexis Numérique is the co-publisher of this site, bringing all of its experience and support to the Tanukis team.
No, Mega Champion is a game to be played on your favorite browser, equipped with the plug-in Flash Player version 9 or later. It isn’t designed to be downloaded. This means you can access it from anywhere in the world, once you have bought it.
Your e-mail address is used to authenticate you on the site, in the same way as for services such as MSN. We also use this address to communicate with you about important account information (e.g. to send you a confirmation e-mail when you make a purchase).
No, for the time being we haven’t put any validity limits on Nukiz...
Yes, your data is protected and will not be passed on. We organize commercial operations with partners and will use your data only if you have authorized us to do so.